1. Introduction

At LOUIS DISTRIBUTION, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website louisdistributionwholesale.com or interact with us. We comply with the General Data Protection Regulation (EU 2016/679) (“GDPR”) and applicable UK data protection laws.

By using our website, you consent to the practices described in this policy.

Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, company name.
  • Contact Data: Email address, telephone number, billing and shipping addresses.
  • Technical Data: IP address, browser type, time zone setting, operating system, and device type.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us.

3. How We Collect Your Information

We collect information in the following ways:

  • When you fill out forms on our website.
  • When you correspond with us by email or phone.
  • Through automated technologies like cookies when you browse our website.

How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver your orders.
  • To manage your customer account.
  • To communicate with you regarding inquiries, purchases, and customer support.
  • To improve our website, products, and services.
  • To send you marketing communications if you have opted-in.
  • To comply with legal obligations.

5. Legal Bases for Processing

We will only process your personal data when legally permitted. The most common lawful bases we rely on are:

  • Performance of a contract: To fulfill your orders.
  • Consent: For marketing communications (you can withdraw consent at any time).
  • Legitimate interests: For business administration and fraud prevention.
  • Compliance with legal obligations: To comply with applicable laws and regulations.

6. Sharing Your Information

We may share your information with:

  • Service providers who assist in operating our website and delivering our services (e.g., payment processors, shipping companies).
  • Professional advisers (e.g., lawyers, accountants).
  • Government bodies if legally required.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. International Data Transfers

Your personal data is stored and processed within the United Kingdom. If we transfer your personal data outside the UK or EEA, we will ensure that appropriate safeguards are in place.

8. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to employees, agents, and service providers who have a business need to know.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

Typically, we retain customer data for six (6) years after the last interaction to comply with tax and accounting laws.

10. Your Data Protection Rights

Under the GDPR, you have rights including:

  • Right to access – You have the right to request copies of your personal data.
  • Right to rectification – You have the right to request correction of information you believe is inaccurate.
  • Right to erasure – You have the right to request that we delete your personal data.
  • Right to restrict processing – You have the right to request that we restrict the processing of your data.
  • Right to data portability – You have the right to request that we transfer the data we collected to another organization, or directly to you.
  • Right to object – You have the right to object to our processing of your personal data.

To exercise any of these rights, please contact us at:
Email: [email protected]

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

11. Cookies

Our website uses cookies to enhance user experience. You will be notified about the use of cookies when you first visit our website. You can set your browser to refuse all or some cookies or to alert you when websites set or access cookies.

For more information about the cookies we use, please see our Cookie Policy.

12. Third-Party Links

Our website may include links to third-party websites. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policies of every website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or other operational reasons. The latest version will always be posted on this page with the updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

LOUIS DISTRIBUTION
50 Wallingford Road
Uxbridge UB8 2RW
United Kingdom
Email: [email protected]